Before a visit
Contact ralph@mechanicalconceptinc.com as soon as possible if you need to cancel or reschedule. Include your service and payment reference, not card details.
Service cannot proceed
If we cannot provide the agreed service, contact us to arrange an alternative or a refund of the unperformed scope. Any separately agreed material or completed-work charges will be reviewed with you.
After work begins
Refund requests are reviewed against the agreed scope and work performed. Describe the concern so we can assess the appropriate remedy. Your statutory rights are unaffected.
Payment processing
Approved refunds are returned through the original payment method where supported. Bank processing times vary. A submitted refund is not final until the payment provider confirms its status.